Delivery Information

UK Shipping

The shipping/postage of your item(s) will be automatically calculated based on weight/size. (in some cases ie Highlands of Scotland, there may be an additional surcharge for larger items)

Please note If postage is not calculated there may be a problem with your order / In the case of a change of delivery price, we will always contact you first to ensure that the price is acceptable. 

If the item declares FREE SHIPPING ...you don't pay....Hellejuyah !

International Orders, Import VAT & Duties (Important)

Orders shipped outside of the United Kingdom may be subject to:

  • import VAT
  • customs duties
  • brokerage fees
  • local taxes
  • customs clearance charges

These charges are determined by the destination country's customs authority and courier and are not included in our product prices or shipping costs unless explicitly stated.

The recipient (importer) is solely responsible for paying all import duties, taxes, and customs clearance fees required by their country.

By placing an international order with Hydrofoil Store, you acknowledge and agree that:

  • You are the importer of record
  • You are responsible for any customs duties, taxes, and import fees
  • These charges may be requested by the courier or customs authority either before delivery or after delivery

Hydrofoil Store has no control over these charges and cannot estimate or guarantee what they may be.

If such charges are billed to Hydrofoil Store due to refusal or non-payment by the recipient, we reserve the right to recover these costs from the customer.

Refusal of Import Charges / Refused Shipments

If a customer refuses to pay import duties, taxes, or customs clearance charges and the shipment is returned to us:

The customer will receive a refund only after the goods have been returned to us, and the following costs will be deducted:

  • original shipping costs
  • return shipping costs
  • courier handling fees
  • any import VAT or duties charged when the goods re-enter the UK
  • any customs administration charges

Please note that international returns due to refused customs charges can take several weeks to process.

VAT for International Orders

Orders shipped outside of the United Kingdom are automatically processed exclusive of UK VAT (-20%) at checkout.

Customers may still be required to pay their country’s import VAT or equivalent taxes upon entry of the goods.

Damage in Transit

While our couriers are highly reliable, customers must inspect packages before signing for delivery.

If the packaging appears damaged:

  • sign the delivery as DAMAGED
  • take photos
  • notify us immediately

If damaged items are signed for as received in good condition, we may be unable to claim compensation from the courier.

Missing Deliveries

If your order has not arrived, you must inform us within 14 days so that we can initiate a courier investigation.

Claims made after this period may not be possible.

Contact: mail@hydrofoilstore.com with any questions. Thank you and happy shopping.