Version 2.0
Effective Date: 15 July 2026

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1. Introduction

Welcome to Hydrofoil Store.

Hydrofoil Store is committed to protecting your privacy and handling your personal information openly, fairly and securely. This Privacy Policy explains how we collect, use, store and protect your personal information when you visit our website, purchase products, create an account, contact us or otherwise interact with us.

This Privacy Policy applies to the website:

https://hydrofoilstore.com

and all products and services offered through the website.

Please read this Privacy Policy carefully as it explains:

• what personal information we collect
• why we collect it
• how we use it
• who we share it with
• how long we keep it
• the choices available to you
• your legal rights under UK data protection law.

By using our website, you acknowledge that you have read this Privacy Policy.

 

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2. Who We Are

Hydrofoil Store is operated by COR Watersports Ltd.

For the purposes of the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018, COR Watersports Ltd is the Data Controller responsible for your personal information.

Our contact details are:

COR Watersports Ltd
Trading as Hydrofoil Store
Francis Street
Swansea
SA1 4NH
United Kingdom

Email:

mail@hydrofoilstore.com

Website:

https://hydrofoilstore.com

If you have any questions regarding this Privacy Policy or how we process your personal information, please contact us using the details above.

 

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3. Scope of this Privacy Policy

This Privacy Policy applies whenever you:

• visit our website;
• browse products;
• create a customer account;
• place an order;
• contact us by email or through our website;
• subscribe to our newsletter;
• interact with our advertisements;
• participate in promotions or competitions;
• communicate with us via social media;
• engage with our customer support.

This Privacy Policy also explains how information is collected through cookies, analytics tools, advertising technologies and similar online technologies.

 

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4. The Information We Collect

The personal information we collect depends upon how you use our website.

A. Information you provide directly

When you place an order or interact with Hydrofoil Store you may provide us with:

• Full name
• Billing address
• Delivery address
• Email address
• Telephone number
• Company name (where applicable)
• Order details
• Payment confirmation
• Customer account information
• Communications with our customer service team
• Information contained within enquiries or support requests.

If you choose to create a customer account, we also collect:

• Login credentials
• Encrypted password
• Account preferences
• Order history
• Saved delivery addresses
• Wishlist information (where available).

 

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B. Payment Information

Payments are securely processed through trusted payment providers including:

• Shopify Payments
• PayPal

We do not store your complete debit or credit card details.

Payment information is collected and processed directly by the relevant payment provider in accordance with their own privacy policies and security standards.

 

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C. Information collected automatically

When you visit our website we automatically collect certain technical information including:

• IP address
• Browser type
• Browser version
• Device type
• Operating system
• Language preferences
• Screen resolution
• Approximate location derived from IP address
• Website pages viewed
• Products viewed
• Search terms
• Time spent on pages
• Referral websites
• Exit pages
• Date and time of visits.

This information helps us improve the performance, security and usability of our website.

 

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D. Cookies and Similar Technologies

We use cookies, pixels, tags, web beacons and similar technologies to:

• operate our website;
• remember your preferences;
• keep your shopping basket active;
• improve website performance;
• understand how visitors use our website;
• measure advertising performance;
• personalise advertising (subject to your consent).

Further information is provided in our Cookie Policy.

 

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E. Information from Third Parties

We may receive personal information from trusted third parties including:

• Shopify
• Payment providers
• Delivery providers
• Fraud prevention services
• Analytics providers
• Advertising partners
• Social media platforms

We only receive information that is necessary for providing our services or improving our website.

 

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F. Information You Choose to Share

You may choose to provide additional information when:

• contacting customer support;
• requesting product advice;
• responding to surveys;
• entering competitions;
• subscribing to newsletters;
• communicating with us through social media.

Providing this information is entirely voluntary.

 

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5. Special Category Data

Hydrofoil Store does not intentionally collect or process special category personal information (such as health information, racial or ethnic origin, political opinions, religious beliefs or biometric data) through its website.

We ask that you do not provide this type of information unless specifically requested for a legitimate business purpose.

6. How We Collect Your Information

We collect personal information in a number of ways depending on how you interact with Hydrofoil Store.

Information you provide directly

You provide information directly to us when you:

• purchase products;
• create a customer account;
• update your account details;
• subscribe to our email newsletter;
• contact us by email or through our website;
• request customer support;
• enquire about products;
• enter competitions or promotions;
• respond to surveys or feedback requests.

Information collected automatically

When you visit our website, certain information is collected automatically through your browser and device.

This includes information such as:

• IP address;
• browser type;
• operating system;
• device identifiers;
• pages visited;
• products viewed;
• referring websites;
• session duration;
• interactions with website features.

This information is collected using cookies and similar technologies, subject to your cookie preferences where required by law.

Information from Shopify

Because our website operates on the Shopify platform, Shopify automatically processes certain information required to operate the online store, including:

• order processing;
• account management;
• checkout functionality;
• fraud prevention;
• payment processing;
• website hosting;
• security monitoring.

Shopify processes personal information in accordance with its own privacy documentation and acts as both a processor and controller depending on the service being provided.

Information from Payment Providers

When you make a purchase, our payment providers collect information necessary to process your payment securely.

These providers may include:

• Shopify Payments
• PayPal

Hydrofoil Store does not receive or store your complete payment card details.

Information from Delivery Partners

To deliver your order we share the necessary delivery information with our shipping management platform and the courier selected for your shipment.

This may include:

• name;
• delivery address;
• telephone number;
• email address (where required);
• parcel weight;
• order reference.

Hydrofoil Store currently uses World Options as its shipping management provider, which may arrange delivery through a range of recognised courier services including Royal Mail and other major UK and international carriers.

Information from Google

If Google Analytics is enabled, Google collects website usage information to help us understand:

• how visitors arrive at our website;
• which pages are most popular;
• how customers navigate our website;
• website performance;
• conversion statistics.

Where legally required, this information is only collected after you have provided consent for Analytics Cookies.

Information from Meta

If you consent to Marketing Cookies, Meta Business Tools (including Meta Pixel and, where enabled, Meta Conversions API) may collect information regarding your interactions with our website.

This information is used to:

• measure advertising performance;
• improve advertising campaigns;
• create advertising audiences;
• show relevant advertisements on Facebook and Instagram;
• understand customer purchasing journeys.

Further details are provided later within this Privacy Policy.

 

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7. Our Lawful Basis for Processing Personal Information

UK data protection law requires organisations to identify a lawful basis for every activity involving personal information.

Hydrofoil Store relies upon the following lawful bases.

Where we rely on your consent, you are free to withdraw it at any time without affecting the lawfulness of processing carried out before consent was withdrawn.

You can change your marketing and cookie preferences at any time through your account settings, our cookie preference centre, or by contacting us.

 

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8. How We Use Your Personal Information

We only use your personal information where we have a lawful reason for doing so.

We use your information to:

Provide our products and services

Including:

• processing orders;

• taking payment;

• delivering products;

• arranging returns;

• providing warranty support;

• administering customer accounts.

Communicate with you

Including:

• order confirmations;
• shipping updates;
• customer support;
• responses to enquiries;
• important service announcements.

These communications are considered necessary to fulfil our contract with you and are not marketing communications.

Improve our website

We analyse how visitors use our website to improve:

• navigation;
• product information;
• search functionality;
• checkout experience;
• website speed;
• mobile usability.

Analytics information is aggregated wherever possible.

Prevent fraud and protect our business

We monitor transactions and website activity to:

• detect fraudulent transactions;
• protect customer accounts;
• identify suspicious activity;
• maintain website security;
• comply with legal obligations.

Fraud prevention helps protect both Hydrofoil Store and our customers.

Marketing communications

Where you have opted in, we may send you information about:

• new products;
• product launches;
• special offers;
• promotions;
• events;
• seasonal campaigns;
• educational content relating to hydrofoiling, wing foiling, SUP and watersports equipment.

We currently conduct email marketing using Shopify Email.

You may unsubscribe at any time using the unsubscribe link included in every marketing email.

We do not conduct SMS marketing.

9. Cookies, Analytics and Advertising Technologies

Hydrofoil Store uses cookies and similar technologies to provide a secure, reliable and personalised shopping experience.

These technologies help us operate our website, remember your preferences, analyse website performance, understand customer behaviour and, where you have given your consent, deliver relevant advertising.

We are committed to using these technologies responsibly and in accordance with the UK General Data Protection Regulation (UK GDPR) and the Privacy and Electronic Communications Regulations (PECR).

 

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What are Cookies?

Cookies are small text files stored on your computer, tablet or mobile device when you visit a website.

Some cookies are essential for the website to function correctly, while others help us understand how visitors use our website or allow us to deliver more relevant advertising.

We also use similar technologies such as pixels, tags, local storage and software development kits (SDKs), which operate in a similar way.

 

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Types of Cookies We Use

1. Strictly Necessary Cookies

These cookies are essential for the operation of our website.

Without them, important features such as shopping baskets, customer logins and secure checkout cannot function correctly.

These cookies may be used to:

• maintain your shopping basket;
• authenticate customer accounts;
• remember security settings;
• process payments;
• prevent fraudulent activity;
• balance website traffic;
• comply with legal obligations.

Because these cookies are essential, they cannot be disabled through our Cookie Preference Centre.

 

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2. Functional Cookies

Functional cookies allow our website to remember choices you make, improving your shopping experience.

Examples include:

• preferred language;
• preferred currency;
• saved preferences;
• recently viewed products;
• accessibility settings.

These cookies improve usability but are not essential for the operation of the website.

 

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3. Analytics Cookies

Analytics cookies help us understand how visitors use our website.

This allows us to improve navigation, product information, website performance and customer experience.

Hydrofoil Store currently uses Google Analytics 4 (GA4).

Subject to your consent, Google Analytics may collect information including:

• pages visited;
• products viewed;
• session duration;
• approximate location;
• browser information;
• device information;
• referral sources;
• website interactions;
• conversion events.

Where possible, information collected through Google Analytics is aggregated and does not directly identify individual visitors.

You may refuse Analytics Cookies without affecting your ability to use our website.

 

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4. Marketing Cookies

Marketing cookies allow us to understand which advertising campaigns are effective and to display advertising that is more relevant to your interests.

These cookies may be placed by us or by carefully selected advertising partners.

Hydrofoil Store currently uses advertising technologies provided by Meta Platforms Ireland Limited.

Marketing cookies may collect information including:

• pages visited;
• products viewed;
• products added to basket;
• completed purchases;
• browser information;
• device information;
• approximate location;
• advertising interactions.

Marketing cookies are only activated after you have provided your consent.

You may withdraw your consent at any time through our Cookie Preference Centre.

 

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Meta Business Tools

To help us understand how our advertising performs and improve our marketing activities, Hydrofoil Store uses Meta Business Tools.

These may include:

• Meta Pixel
• Meta Conversions API (where enabled)
• Facebook Custom Audiences
• Instagram Advertising
• Dynamic Product Ads
• Conversion Tracking

These technologies help us understand whether advertising campaigns are successful and allow us to show relevant products to people who may be interested in them.

 

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Meta Pixel

The Meta Pixel is a small piece of code installed on our website.

Subject to your consent, it records actions taken on our website such as:

• viewing a page;
• viewing a product;
• searching for products;
• adding products to a basket;
• beginning checkout;
• completing a purchase;
• contacting us.

This information helps us:

• understand which advertisements generate sales;
• improve our advertising campaigns;
• measure return on advertising spend;
• reduce irrelevant advertising;
• better understand customer journeys.

The Meta Pixel does not provide us with access to your Facebook or Instagram account.

 

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Meta Conversions API

Where enabled, we may also use Meta Conversions API.

Unlike browser-based tracking, Conversions API securely sends certain purchase and conversion events directly from Shopify to Meta.

This improves:

• measurement accuracy;
• advertising performance;
• event reliability;
• fraud prevention.

Information transmitted may include:

• order value;
• purchase event;
• hashed contact information (where appropriate);
• event timestamps;
• browser identifiers;
• transaction identifiers.

Hydrofoil Store only uses Meta Conversions API in accordance with applicable data protection legislation and subject to your cookie preferences where legally required.

 

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Facebook & Instagram Advertising

We advertise products using Meta advertising platforms, including Facebook and Instagram.

This may include:

• Dynamic Product Ads;
• Remarketing campaigns;
• Lookalike Audiences;
• Broad targeting;
• Conversion campaigns.

If you consent to Marketing Cookies, Meta may use information collected from our website together with information it already holds about you to personalise advertisements displayed across Meta services.

Hydrofoil Store does not receive information about your activities on other websites.

 

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Remarketing

If you visit our website and consent to Marketing Cookies, you may later see Hydrofoil Store advertisements on:

• Facebook;
• Instagram;
• Meta Audience Network.

This is commonly known as remarketing or retargeting.

Remarketing allows us to show advertisements for products you have viewed or that may be relevant to your interests.

You can opt out at any time by:

• changing your Cookie Preferences on our website;
• adjusting your advertising preferences within your Meta account.

 

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Shopify Customer Privacy

Hydrofoil Store uses Shopify's Customer Privacy tools to manage visitor consent.

These tools help ensure that:

• analytics cookies are only placed after consent where required;
• marketing cookies are only placed after consent where required;
• Meta advertising technologies respect visitor consent choices;
• Google Analytics respects visitor consent choices;
• visitors can change their preferences at any time.

Your consent choices are securely recorded so that we can demonstrate compliance with applicable privacy legislation.

 

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Managing Cookie Preferences

When you first visit our website, you will be presented with a Cookie Banner.

You may choose to:

• Accept All Cookies;
• Reject Non-Essential Cookies; or
• Manage Cookie Preferences.

You may change these choices at any time by selecting the Cookie Preferences link available in the footer of our website.

Changing your preferences will not affect the lawfulness of any processing carried out before your preferences were updated.

 

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Global Privacy Control (GPC)

Where technically supported, Hydrofoil Store will endeavour to respect recognised browser-based privacy preference signals, such as the Global Privacy Control (GPC), where they are compatible with our systems and applicable legal requirements.

 

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10. Email Marketing

Hydrofoil Store occasionally sends marketing emails to customers who have chosen to receive them.

We currently use Shopify Email as our email marketing platform.

Marketing emails may include:

• new product launches;
• special offers;
• promotional campaigns;
• educational content;
• buying guides;
• seasonal offers;
• company news.

We will only send marketing emails where:

• you have actively subscribed;
• you have otherwise consented; or
• we are permitted to do so under applicable law, such as the "soft opt-in" rules under PECR where they apply.

Every marketing email contains an unsubscribe link, allowing you to opt out at any time.

Unsubscribing from marketing emails will not prevent us from sending essential service communications relating to orders, payments, deliveries, returns or your customer account.

We do not send marketing communications by SMS.

11. Sharing Your Personal Information

Hydrofoil Store only shares your personal information where it is necessary to operate our business, fulfil your orders, comply with legal obligations, or where you have given your consent.

We do not sell your personal information to third parties.

We only share the minimum amount of information required for each purpose and require our service providers to protect your information appropriately.

 

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Shopify

Our online store is hosted by Shopify Inc.

Shopify provides the ecommerce platform that enables us to:

• display products;
• process orders;
• manage customer accounts;
• process payments;
• operate checkout;
• host our website;
• maintain website security;
• detect fraudulent activity.

Shopify may process personal information on our behalf and, in certain circumstances, as an independent data controller where required to provide its own services.

 

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Payment Providers

To process payments securely, Hydrofoil Store shares the necessary payment information with our payment providers.

These currently include:

• Shopify Payments
• PayPal

Depending upon your chosen payment method, this information may include:

• name;
• billing address;
• order value;
• email address;
• transaction identifiers;
• payment authorisation information.

Hydrofoil Store does not receive or retain your complete payment card details.

 

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Shipping and Delivery Partners

To deliver your purchases we share the necessary delivery information with our shipping management provider and the courier selected for your order.

Our shipping management platform is:

World Options

Depending upon the destination and service selected, World Options may arrange delivery using recognised courier companies including Royal Mail and other major UK and international carriers.

Information shared may include:

• recipient name;
• delivery address;
• email address (where required);
• telephone number;
• parcel dimensions;
• parcel weight;
• shipment reference number.

This information is shared solely for the purpose of delivering your order and providing shipment tracking.

 

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Website Hosting and Security

Our website infrastructure is provided through Shopify and associated technology providers.

Information may be processed to:

• maintain website availability;
• detect malicious activity;
• protect customer accounts;
• monitor website performance;
• prevent fraud;
• investigate security incidents.

 

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Analytics Providers

Where you consent to Analytics Cookies, we share certain technical information with Google Analytics 4.

Google may process information including:

• browser information;
• device information;
• pages visited;
• referral sources;
• website interactions;
• approximate geographic location.

This information helps us understand how visitors use our website so that we can improve customer experience.

 

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Advertising Partners

Where you consent to Marketing Cookies, we share limited information with advertising partners.

These currently include:

• Meta Platforms Ireland Limited

Information shared may include:

• website activity;
• browser identifiers;
• advertising events;
• hashed identifiers (where applicable);
• purchase events;
• conversion events.

This information helps us:

• measure advertising effectiveness;
• improve advertising campaigns;
• reduce irrelevant advertising;
• understand customer journeys;
• create advertising audiences.

Hydrofoil Store does not receive information about your activities on other companies' websites.

 

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Shopify Email

If you subscribe to receive marketing communications, your contact details are processed through Shopify Email.

This enables us to send:

• newsletters;
• product announcements;
• promotional campaigns;
• educational content;
• seasonal offers.

You may unsubscribe at any time by selecting the unsubscribe link contained within every marketing email.

 

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Google Business Profile

Customers may choose to leave service reviews on our Google Business Profile.

Reviews submitted through Google are governed by Google's own Terms of Service and Privacy Policy.

Hydrofoil Store cannot modify or remove reviews published on Google's platform, although we may respond to them publicly.

 

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Professional Advisers

We may share personal information where necessary with professional advisers including:

• accountants;
• auditors;
• insurers;
• legal advisers;
• regulatory advisers.

Information is only shared where necessary for the provision of professional services or to comply with legal obligations.

 

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Regulatory Authorities

We may disclose personal information where required to do so by law, including requests from:

• courts;
• law enforcement agencies;
• regulators;
• tax authorities;
• government departments.

We will only disclose information where we are legally required or otherwise permitted to do so.

 

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Business Transfers

If Hydrofoil Store, COR Watersports Ltd, or substantially all of its assets are sold, merged, transferred or reorganised, customer information may form part of that transaction.

Should this occur, any new owner will be required to continue protecting your personal information in accordance with applicable data protection law.

 

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12. International Transfers of Personal Information

Hydrofoil Store is based in the United Kingdom.

However, some of the organisations we work with operate internationally and may process personal information outside the United Kingdom.

Examples include:

• Shopify
• Google
• Meta
• PayPal

Where personal information is transferred outside the UK, we ensure that appropriate safeguards are in place.

These safeguards may include:

• UK International Data Transfer Agreements (IDTA);
• UK Addendum to the European Commission's Standard Contractual Clauses;
• UK Adequacy Regulations;
• other legally recognised transfer mechanisms.

We only work with organisations that provide appropriate contractual, technical and organisational safeguards to protect personal information.

 

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13. Data Security

Hydrofoil Store takes the security of personal information seriously.

We implement appropriate technical and organisational measures designed to protect your information against:

• accidental loss;
• unauthorised access;
• unlawful processing;
• accidental destruction;
• misuse;
• alteration;
• disclosure.
• Examples of these measures include:
• encrypted website connections (HTTPS);
• secure payment processing;
• restricted staff access;
• strong password policies;
• fraud monitoring;
• regular software updates;
• secure hosting infrastructure;
• firewall protection;
• malware monitoring.

Although we take reasonable steps to protect your information, no method of electronic transmission or internet storage can ever be guaranteed to be completely secure.

For this reason, we encourage customers to choose strong passwords, keep account credentials confidential and notify us immediately if they believe their account has been compromised.

 

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14. Data Retention

We retain personal information only for as long as necessary to fulfil the purposes described in this Privacy Policy and to comply with legal, accounting and regulatory obligations.

Our typical retention periods are shown below.

When personal information is no longer required, it will be securely deleted, anonymised or otherwise disposed of in accordance with our internal data retention procedures.

15. Your Privacy Rights

Under the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018, you have a number of rights regarding your personal information.

These rights are not absolute and may be subject to certain legal exemptions, but Hydrofoil Store will always consider your request carefully and respond in accordance with applicable law.

Right to be Informed

You have the right to understand:

• what information we collect;
• why we collect it;
• how we use it;
• who we share it with;
• how long we keep it.

This Privacy Policy has been prepared to help you understand these matters.

 

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Right of Access

You have the right to request confirmation that we process your personal information and to receive a copy of that information.

This is commonly known as a Subject Access Request (SAR).

Where permitted by law, we may ask you to verify your identity before responding.

 

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Right to Rectification

If any personal information we hold about you is inaccurate or incomplete, you have the right to ask us to correct it.

You can also update much of your account information directly through your customer account.

 

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Right to Erasure

In certain circumstances you may ask us to delete your personal information.

This is sometimes referred to as the Right to be Forgotten.

Please note that we may be unable to delete certain information where we are legally required to retain it, for example accounting records or information required to resolve disputes or comply with legal obligations.

 

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Right to Restrict Processing

You may ask us to temporarily restrict the way we process your personal information in certain circumstances, for example while the accuracy of information is being verified.

 

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Right to Data Portability

Where processing is based upon your consent or a contract with you and is carried out by automated means, you may request a copy of your personal information in a structured, commonly used and machine-readable format.

Where technically feasible, you may also ask us to transfer this information directly to another organisation.

 

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Right to Object

You have the right to object to certain processing activities carried out on the basis of our legitimate interests.

You also have the absolute right to object at any time to the use of your personal information for direct marketing.

If you object to marketing, we will stop using your personal information for that purpose without delay.

 

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Right to Withdraw Consent

Where we rely upon your consent, you may withdraw that consent at any time.

For example, you may withdraw consent for:

• email marketing;
• Analytics Cookies;
• Marketing Cookies;
• Meta Pixel;
• personalised advertising.

Withdrawing consent will not affect the lawfulness of any processing undertaken before consent was withdrawn.

 

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Right to Lodge a Complaint

If you are unhappy with how we handle your personal information, we encourage you to contact us first so that we have an opportunity to resolve your concerns.

You also have the right to lodge a complaint with the UK's independent supervisory authority:

Information Commissioner's Office (ICO)

Website:

https://www.ico.org.uk

Telephone:

0303 123 1113

 

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Exercising Your Rights

To exercise any of your privacy rights, please contact us using the details provided at the end of this Privacy Policy.

We will normally respond within one calendar month.

Where requests are particularly complex or numerous, we may extend this period where permitted by law, and we will inform you if this is necessary.

 

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16. Children's Privacy

Hydrofoil Store supplies products intended for general consumer use but our website is not designed for children.

We do not knowingly collect personal information from children under the age of 13.

Where we become aware that personal information relating to a child has been collected without appropriate authorisation, we will take reasonable steps to delete that information promptly.

If you believe that a child has provided personal information through our website, please contact us immediately.

 

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17. Automated Decision-Making and Artificial Intelligence

Hydrofoil Store uses certain automated technologies to help operate our business efficiently and securely.

These may include systems used for:

• fraud prevention;
• payment risk assessment;
• website security;
• spam detection;
• website analytics;
• product recommendations;
• advertising optimisation;
• search functionality.

These technologies assist us in delivering our services and improving customer experience.

Hydrofoil Store does not make decisions that produce legal effects or similarly significant effects on individuals solely through automated means.

Where automated tools are used by trusted service providers (such as Shopify, payment providers or fraud prevention systems), they are used to assist decision-making rather than replace human judgement.

 

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18. Third-Party Websites

Our website may contain links to external websites operated by third parties.

Examples may include:

• manufacturers;
• partner organisations;
• social media platforms;
• YouTube;
• payment providers.

Selecting one of these links will take you to another website which operates under its own privacy policy.

Hydrofoil Store is not responsible for the privacy practices, content or security of external websites.

We encourage you to read the privacy policy of every website you visit.

 

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19. Changes to this Privacy Policy

We may update this Privacy Policy from time to time.

Updates may be required because of:

• changes in legislation;
• new products or services;
• new technologies;
• changes to our business operations;
• regulatory guidance.

The latest version will always be published on our website.

Where changes are significant, we may also notify customers through our website or by email where appropriate.

The "Last Updated" date at the beginning of this document indicates when this Privacy Policy was most recently revised.

 

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20. Contact Us

If you have any questions regarding this Privacy Policy or the way Hydrofoil Store processes your personal information, please contact us.

COR Watersports Ltd
Trading as Hydrofoil Store

Francis Street
Swansea
SA1 4NH
United Kingdom

Email:

mail@hydrofoilstore.com

Website:

https://hydrofoilstore.com

We welcome questions regarding privacy and will endeavour to respond promptly.

 

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21. Complaints

If you are dissatisfied with the way we have handled your personal information, please contact us first so that we can investigate and attempt to resolve your concerns.

If you remain dissatisfied, you have the right to lodge a complaint with the Information Commissioner's Office (ICO), the UK's independent authority responsible for upholding information rights.

Information Commissioner's Office (ICO)

Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF

Website:

https://www.ico.org.uk

Telephone:

0303 123 1113

Making a complaint to the ICO will not affect any other legal rights or remedies that may be available to you.